Arcus Process
Services
Data Management Services
Application monitoring: Active monitoring of business-critical applications makes your operations more secure and efficient. Our experts can analyze and follow-up all Notifications & alerts to assure availability, stability, and performance of your managed applications. The service includes Pro-active health checks and recommendations for optimal performance of managed applications
Batch job management: Our experts maintain batch job configurations and automate them more effectively. We will define ways to design and schedule these jobs to ensure the best possible use of your system resources and brief technical application administrators about those changes.
Customization Support: We solve software incidents for you and fix problems linked to customizations, including modification of customized software related to bug fixes of standard application software. We also perform the impact analysis of customizations during upgrades and subject to the access to source code lift and shift these during upgrades. An important feature of this service is peripheral development around your applications to meet business requirements without tinkering with the code base, which continues to be the responsibility of OEM suppliers or in-house development teams.
Application Maintenance Support: We investigate and solve technical incidents and problems with your managed applications and databases. For incidents involving other vendors’ applications, we will involve the software supplier depending on the terms of your other support and maintenance contracts.
OS and DB management: Application performance is incumbent upon the performance of the underlying operating system and database. Our OS management services include OS configuration for the kernel, startup, devices etc., OS restoration procedures, installation of anti-virus software’s, monitor volumes for disk space threshold and alerts, back up the configuration, partitioning, file system management, internet configuration, OS upgrade and applying patches.
Technical Management Services
Managing ETL Jobs: Complex enterprise architectures entail extensive data integration and regular ETL jobs. Applications undergo changes continuously. As business, structures change so do data models. Therefore modifying the ETL jobs is an important activity we manage for you. Our experts also carry out application data set administration on a continuous basis including while ensuring consistent data coding standards
Data integrity management: The quality of the data is of paramount importance to smooth operations lest it becomes a case of garbage in garbage out even for most sophisticated applications. . Our experts periodically check the relevance of your business process data to ensure that you always have meaningful data that delivers useful results. Our team can take care of the audit settings and assist your controllers and auditors for control or investigation purposes. Our team also performs a periodic archiving process and transfers old data from your production environment to an archive.
Business Process Services
Configuration services: Business processes change and new requirements crop up regularly. Our configuration services offer to tune the configuration or configure new features in order to derive maximum user adoption and business benefits realization. We also maintain a business process handbook containing the current processes for ready reference and training. Periodic functional health checks ensure that the configuration is completely aligned with current business processes and
Rollouts: It is often a drain on resources to manage the current implementation as well as roll out the applications to new geographies/business units. Our team with an intimate knowledge of the configuration is best suited to do this for you. This avoids any short-term ramp-ups, associated training costs, and lead times.
User Training & Assistance: attrition and expansion keep on adding new users to enterprise systems and bringing them up to speed is a challenge. We conduct periodic user training for new users on functionalities and specific configuration based on their roles and access profiles. We also conduct training on new features and enhancements as applications continue to evolve. This helps the users to use the applications to their full potential and derive business benefits. Our experts also investigate and solve functional incidents and problems with managed applications, data, or interfaces. In addition, when necessary co-ordinate with Global support organizations of packaged applications for quick solutions.
Why Us?
Our customers, who have traditionally been serviced by IT Service behemoths before switching to us, have often cited specific traits of our business that has made a difference to theirs. These include:
- The same comfort level and synergies as that of an internal IT shop, building and maintaining symbiotic relationships with all of our customer’s Business and IT stakeholders
- Our in-depth understanding of customer objectives and complete transparency in defining a fit-for-purpose Scope of Work, with a singular focus on delivering end results
- Our long-term partnership view, epitomized by win-win commercial models with no hidden terms and conditions or additional charges
- Our domain expertise to support R&D activities and integrate IT and development
- Agile, efficient, and cost-effective technology solutions that enable businesses to refocus on their core products and services
We can deliver all of these benefits and more for you too.